Full fibre

A line that reaches the building

Full fibre to the premises is the useful kind: the optical line reaches the building, rather than stopping at a cabinet down the street. We specify the circuit, the router, and the handover onto voice and the office network.

What we take on

A look at what the building can actually receive, before anyone signs an order
The circuit itself, and a router the company can administer
The handover onto the office network, the guest network if you need one, and the phones
A second path when the work cannot stop because one line is cut
The conversation with the landlord when the fibre has to enter the building

What we will not pretend

We will not call a cabinet connection full fibre
We will not quote a speed the line cannot deliver at four in the afternoon
We will not install a router we cannot administer, then charge you to guess at it

In practice

FTTP means fibre to the premises. The fibre ends in your building. FTTC stops at a street cabinet and finishes on a copper pair. The second one is slower, and it is still sold under a fibre-shaped advert.

The quoted speed is a headline. What you feel is the speed when the office is busy, and whether a call stays clear. We care about both, and about what happens when the line fails.

The router is the edge of the network. It should have a known login, a known configuration, and a way for us to reach it without a visit every time someone renames the Wi-Fi.

A failover line is a second connection, often on a different route into the building. It is worth it when an hour offline costs more than the circuit. It is not worth it for every company. We will say which one you are.

A wayleave is permission to bring a cable across someone else’s property. It can take longer than the install. If the building needs one, we say so at the start.

Full fibre and the telephone-network closure are different programmes. Read the PSTN switch-off advice for businesses.

Talk about fibre