Terms & Conditions

Who's Who

• Outright IT Limited

  The supplier of goods, services, software, and leased equipment.

• You (the Customer)

  The organisation purchasing goods, services, software, or licences from us.

• The Contract

  Formed when we accept your order in writing. Each accepted order is a separate contract.

What We Provide

Depending on your order, we may supply:

• IT and connectivity services
• Software (our own or third-party)
• Goods or hardware
• Leased equipment

Only what's listed in your order is included.

Goods & Equipment

• Goods will match their description
• Hardware is covered by a 12-month defect warranty
• Risk passes to you on delivery
• Ownership transfers only once paid in full

Software & Licensing

• You receive a non-exclusive licence to use supplied software
• Software must not be copied, modified, or redistributed
• Third-party software is governed by its own licence terms

Software is licensed, not sold.

Delivery & Timescales

• Delivery dates are estimates, not guarantees
• Delays caused by third parties, force majeure, or missing information are not our liability

IT delivery depends on multiple moving parts — realism matters.

Your Responsibilities

You must:

• Provide site access, information, and cooperation
• Use equipment correctly
• Maintain leased equipment
• Not resell our services without permission

Lack of access or information causes delays — and isn't on us.

Charges & Payment

• Prices are set out in your order
• Invoices are payable within 30 days unless agreed otherwise
• Late payments attract interest
• Prices may change due to external cost increases

Payment terms are not optional.

Data Protection

• We comply with UK data protection law when processing data
• You are responsible for lawful data sharing and instructions

See our Privacy Policy for full detail.

Intellectual Property

• All IP remains with Outright IT Limited or its licensors
• You receive a limited right to use what's supplied
• Nothing is transferred or owned by default

Confidentiality

• Both sides must keep sensitive information confidential
• Disclosure is allowed only where legally required

Liability

Termination

Either party may terminate if:

• A serious breach isn't fixed within 30 days

We may terminate immediately if:

• You fail to pay and don't fix it within 14 days

On termination:

• Leased equipment must be returned
• Recovery costs may be charged if it isn't

Force Majeure

We're not liable for failures caused by events outside reasonable control, including:

• Natural disasters
• Network-wide outages
• Government or regulatory action

Governing Law

• English & Welsh law applies
• English & Welsh courts have exclusive jurisdiction
• We may subcontract or assign services

Final Word

These terms exist to protect both sides. They:

• Define clear boundaries
• Reduce disputes
• Make service delivery predictable

If anything here is unclear — ask before it becomes a problem.